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Revised/Updated process for returning goods to supplier.

started a topic 5 months ago

We've found a slight glitch this week when trying to process faulty goods being returned to a supplier. Unless the goods have been invoiced, the "unstock" feature is greyed out. More often than not, faulty goods are returned before we are invoiced so this option needs to be available to meet the following workflow...

  1. PO created
  2. Goods received
  3. Faulty goods found and reported to the supplier
  4. Faulty goods returned to the supplier
  5. Invoice received
  6. Credit note received once faulty goods are received and inspected by supplier


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