search-icon

Notifications (Automation ) - Additional Parameters requested

started a topic 3 months ago

The notifications automation is a useful feature, though it is missing many parameters that would help justify the cost of the notification add-on (currently US$550 per year)


Parameters are the tags you add into the notification message that are replaced by data pulled from DEAR, e.g.: [[CustomerName]] or [[SaleID]])


For inspiration on the fields you can request, the parameters correspond to the document template MailMerge fields — a full list of which is available here: https://support.dearsystems.com/support/solutions/articles/11000071930-manage-document-and-email-templates


2 people like this idea
  • Notification: "Sales have been paid but not yet fulfilled"


    Requested Parameters:

    • Invoice Number
    • Customer Name
    • Customer Contact Name
    • Required by Date
  •  Notification: "B2B Order has been created"


    Request: [[OrderDetails]] tale contains too much detail  — customers think the pricing in the table is final and make payment (can exclude shipping/service/handling charges etc.)


    Please remove pricing columns, or create another parameter for [[OrderDetailsNoPricing]] table that excludes pricing info (Price, Amount, Tax, Shipping, Total, etc.)


  • Totally agree Ross, we need more parameters available in Notifications, and to correspond with the mergefields from Doc Templates

  •  Thanks for your support Daniel,


    I think it would also be better not to have limitations on the parameters available — that way we could appropriate Notifications to different applications if the trigger suits,


    It would even more flexible if we could build notifications from a generic base using "if this then that" logic, so we could customise Notifications to suit our specific need

  • Notification: "Sale invoice status is AUTHORISED but not printed/emailed (x) days after creation"


    Request: Create a notification similar to the existing "Sale quote status is AUTHORISED but not printed/emailed (x) days after creation" but for invoice



Login or Signup to post a comment

2 people like this idea
Log in or Sign up to post a comment