Need a way to specify Ship-To Contact Name, Ship-To Company, and Ship-To Address

As DEAR stands right now, a given customer may have multiple Ship-To Addresses, but it seems that this is assuming a scenario where the customer has multiple facilities to which items may shipped.

A different scenario, is customers who are purchasing something, such as a gift, which is to be shipped to someone else, meaning it is a different name, different company (if any), as well as a different address than the customer’s (company name, contact name, and billing address).

I am working with a client, FernCreek Confections, on this very issue. We have tried to create a workaround for this, but it is not acceptable. We have tried adding an additional contact name as a sort of “sub-customer” and separately an additional shipping address for the “sub-customer”, but then when we send it to ShipStation, the customer company name still appears on the shipping label. For example, let’s say BigFirm calls to order 10 chocolate bars for their client Jack Smith. In DEAR, the customer is company=BigFirm, Contact=John Doe, Billing Address=123 Main Street, Anytown, MA 02543. BigFirm would like to send the order Jack Smith, 444 Johnson Road, Newtown, PA 23044. The label is ShipStation appears as: 
Jack Smith 
444 Johnson Road 
Newtown, PA 23044

The address is correct except for adding the BigFirm part.

Further, though, the DEAR interface does not effectively support shipping to Jack Smith. The DEAR user need to select Jack Smith as the contact and then separately need to select Jack Smith’s address for the Shipping Address. The user needs to somehow know what Jack Smith’s address to make this work. This is not an effective solution for this sort of sales processing.

In order to support this sort of “gift” ordering, there needs to be a way to specify, together (i.e, they are directly connected in database), the Ship-To Name, Ship-To Company, and Ship-To Address for customers.

Is there any way to support this with the current implementation of DEAR? 
How does DEAR support gift order that come over from Shopify?

FernCreek Confections needs this functionality. They have many gifts orders so they must have a way to do this. They have put a big investment into getting up on DEAR and now are stuck not being able to process orders through DEAR.

If implementing this as a new feature, consider adding additional Ship-To information such as phone number and email address.

14 people like this idea
  • Hey Mike, 

    I can see that you've updated the 3PL export .csv. Cheers for getting that sorted!


    Is it possible to get a shipping email address field added in? We can then update the customer with tracking link via email. 

    Then the billing email can relate to invoices and the shipping email relate to tracking updates. 

  • We have improved Ship To Different option to allow searching and selecting addresses for existing customers.

    3 people like this
  • Great!  Thanks!

  • Cheers Marvin, 

    Could I please put in a request for shipping Email and Shipping Phone number (shipping contact person) for all types (normal, different shipping company) that will output the shipping details into the 3PL export csv.

    The billing contact is the right person to receive the invoice but the tracking information (and phone number to help the couriers successfully deliver) should be going to the person receiving the goods. 

    E.g we Sell products to the University of Auckland who have 1000's of staff and students. The accounts person receives the invoice but they don't want to receive tracking updates for every item ordered. 

  • Great! Thanks for adding the search.

    I have to agree with David that it needs to include the Ship To Email and Phone number.

  • Hey guys, I can see a great opportunity to improve the ship to functionality. 

    The main things that have me stuck are:

    • Shipping email - need tracking details to go to recipient, not the accounts department
    • Shipping phone - as above the recipient rather than accounts department should get any courier phone updates
    • Shipping contact - unless you use the "ship to a different company" there is no option to specify this person. 
    • Cloning an order with a "different company" looses this information
    • "Different company" data is not indexed or searchable, this was such a great feature of DEAR so it'd be great to have all shipping info indexed 
    Are these things troubling other people? 
    Be great to get these on the roadmap. 

  • Been a few years but we still need a shipping email and phone number so we can relay tracking emails and provide delivery contact number for the couriers. 

    Also need the "Different company" Fields indexed so they can be searched.

  • Hey guys, 

    Thanks for starting on this one. I have just noticed a further change to the shipping details and was keen to get 2 more crucial bits of information added . The shipping contact is still incomplete, it needs a phone number and email address to ensure the courier has all the info they need to deliver and the customer gets the tracking email. (this is often not the billing contact details and the 3PL puts the billiing email into the .csv)

Login or Signup to post a comment