Improve DEAR POS Search Functionality

Currently the DEAR POS Search functionality is woeful when compared to Inventory Search and it is several impacting our staff's ability to use POS to search for products.


Please fix DEAR POS Search to be as good as Inventory Search.


Example 1:

Product Name: "LifeProof Nuud Case suits iPad Air 2 - Black/Black"

Inventory Search: "Lifeproof Black" - Shows 36 Results - all results with the words Lifeproof & Black

POS Search: "Lifeproof Black" - Shows 0 Results


Example 2:

Product Name: "LifeProof Nuud Case suits iPad Air 2 - Black/Black"

Inventory Search: "Lifeproof Nuud" - Shows 5 Results - all results with the words Lifeproof & Nuud

POS Search: "Lifeproof Nuud" - Shows 4 Results - If the name doesn't have "Lifeproof Nude" in that order, the item doesn't show. eg "Lifeproof iPad Mini 4 Nuud Case" is excluded from this search


Example 3:

Product Name: "LifeProof Nuud Case suits iPad Air 2 - Black/Black"

Inventory Search: "Lifeproof iP" - Shows 70 Results - all results with the words Lifeproof & Nuud

POS Search: "Lifeproof Nuud" - Shows 1 Results - If the name doesn't have "Lifeproof iP" in that order, the item doesn't show. eg "Lifeproof iPad Mini 4 Nuud Case" is the only result shown


Prefer Video?

https://drive.google.com/file/d/1Z4PxhEqGkhmlmSV2UgHXnCq_TVEh9s5V/view





  • +1

  • I can't believe the run-around I've had with Support over the last few days, trying to get an update on this topic, acting as if it is a new issue to them, and answers like "consider using barcodes" and "please suggest how to improve this".

    Are they serious? They want US to solve an issue which, 


    a) they clearly can already do, as demonstrated by their search function in DEAR Inventory

    b) any other contemporary system can do


    Would be nice to get an acknowledgement that this is being worked on and a timeline for a fix, rather than excuses.

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