Purchase Payment Reversal Method
Hello. I have had an unfortunate incident where I had to resort to filing a credit card dispute for a non-performing vendor. Thus far, I have:
- Made a Purchase Order, added the invoice, processed it and sent it to Xero
- Made a payment with Credit Card
- Filed a Dispute with Credit Card (and won)
- Received money back
Now, I'm unsure what steps to take to remedy my DEAR / Xero. I'm pretty certain I know what to do with Xero but I want them to both be accurate and have an appropriate record of what happened.
How do I tell DEAR that I'm not receiving product? Do I just use a credit note to remedy the returned payment? It seems it will still show that I owe for the full invoice amount.