You can watch this video tutorial on B2B Portal or read the below article.

B2B Portal

DEAR Inventory B2B portal has been designed to enable your customers to browse and order from your catalogue 24/7.

Setting up your portal

To begin setting up your custom B2B portal please navigate to Integration>DEAR B2B portals.

Add New Shop

Here you can name your portal (for internal use) and also specify a unique domain name which will be used by your customers to access the portal.

Click “Add new Portal” when ready and repeat this process for as many portals as you would like to add. You may consider


General Settings

In this section you can manage the settings for all custom portals you have added to DEAR Inventory.

Manage portal drop down allows you to switch between the different portals connected to DEAR, make sure you are in the correct portal before making any changes to the settings.

Your store URL is a link to your custom B2B portal.

Is active tick box allows you to activate/deactivate the portal. Once portal is deactivated your customers are no longer able to login and browse your products. You may consider deactivating the account during maintenance of the product listings or any other changes being implemented.

Portal Type is an option to switch between B2B and B2C modes. Please note initial release contains B2B mode only.

Portal Contacts here you can select your Company Contact’s details to be displayed in the footer of the portal. Company contacts can be managed in Settings>Reference Books>Company Contacts.

Portal Address allows you to select one of the Company Addresses to be displayed in the footer of the portal. Company addresses can be managed in Settings>Reference Books>Company Addresses.

Portal Location is one of the locations you have setup in DEAR to manage your inventory. Orders placed by customers via the portal will be automatically marked for fulfilment from the specified location. The location can however be amended at the time of performing the Pick for the Order or changed in the Sale Order header. You can manage locations in Settings>Reference Books>Locations and Bins.

Show product images in Shopping Cart will allow you to toggle whether the customers will see product images in the shopping cart.

Sales Representative allows you to populate sales representative you would like to associate with the sale orders generated via portal. Sales Representative is a text field.

Create Sale As sales created via portal can be automatically created in DEAR in 3 stages:

  • Authorised Quote – does not reserve inventory and is a quote only.
  • Authorised Order – reserves inventory for the order and is ready for fulfilment steps Pick, Pack, Ship and invoicing.
  • Authorised Invoice – reserves inventory for the order and is ready for fulfilment steps Pick, Pack, Ship with customer invoice authorised and available for sync to your accounting application.

Default revenue account is an account in Chart of Accounts that will be used to attribute the portal sales. If left blank, product, customer or default account mapping will apply to sale generated via the portal.

Navigation bars

Navigation bars will determine how customers browse your products in the portal. Horizontal and vertical bars can be used simultaneously to display Categories, Tags or Brands.

First select what type of data you would like to show in Horizontal or Vertical navigation bars or whether you would like to disable one or both navigation bars.

Click Add to select from one of the options Categories, Tags or Brands.

Horizontal bar will display options at the top of the B2B screen. Vertical bar will display options on the left side of the B2B screen.

Follow us

Here you can specify the URLs of all platforms you use to communicate with your customer base.

Shipping methods

In this section you can create all Shipping Methods available for customers using your B2B portal. Click Shipping Method and enter the Name, Amount and mark Shipping Method as active.

Tax rules associated with the customer record in DEAR will be used to apply to the Shipping Method you select and tax will be calculated accordingly in the Sale Invoice.

Payment Methods

In this section you can create all payment methods available for customers using your B2B portal. Click Payment Method, enter Name and select Method type, then mark as active.

Disconnect from store

Disconnecting from store will wipe sales history from the Log tab and any portal settings entered previously. Please consider using Is Active checkbox if you would like to only temporarily disable the portal.


In this section you can show or hide products from appearing in the customer’s B2B portal view. Each portal can display a specific catalogue of products, for example, if you maintain multiple brands, you may consider publishing products from a specific brand to a particular B2B portal associated with this brand.

Please ensure to select correct portal before making any changes to the catalogue listings.

Use one of the available options Category, Family, Product Tag or Brand to filter products you would like to list/delist and then use List or Delist to publish or remove the product. If no selection is made or a search for product is performed, all products will be listed/delisted.

Logo and Page Elements

In this section you can begin customising the appearance of your B2B portal, you can start by uploading your company logo. Click Browse and upload a file. Recommended size of logo is 200 x 100 pixels.

Page Elements

This section contains a set of page elements which can be used to customise the appearance of your portal.


Click Section and add a Name, select Section Type and tick whether you would like the section to be visible by your customers.


There are three types of page elements available for selection.


Slideshow of images appearing in a sequence. Recommended image size 930x300px.

Once you have selected Carousel element you will then need to click Link and then Select file to upload an image. The next step is to link the image to product/s appearing in your portal. Use Filtered by drop down to filter products based on Brand, Category, Product (select specific product), Tag or enter URL. Repeat this process for every image you would like to add to carousel.

Group of banners

Group of banners is essentially a group of images which will appear next to one another on the portal.

Click Link to select and upload an image and then link the image to product/s appearing in your portal. Use Filtered by to filter products based on Brand, Category, Product (select specific product), Tag or enter URL.

Tabbed Pane

Tabbed Pane element creates horizontal tabs which can be linked to product Tags.

Once you have selected Tabbed Pane element click Tag and enter Title and start typing the tag you wish to associate with the new tab.

Menus and Catalogue

Element refers to the Horizontal and Vertical navigation bars which can be managed via Setup tab.

Content Pages

In this section you can manage various information pages you would like to include in the footer of your B2B portal. The portal footer can include info such as Terms and Conditions, About Us, FAQs etc

Click Page, enter new Page Title and begin creating/formatting the text, table or image content you would like to make visible to your customers.


The Sales tab is a log of all Sales created by customers via the portal. The list of sales can be filtered based on status of the order which you can select from the Show drop down. Alternatively you can also search for an order by typing in the search box.


In this section you can further customise the appearance of your portal by changing the colour schemes of the Header, Content and Footer areas.

Invite your customers

To invite your customers to use the B2B portal you will need to navigate to Sale>View All Customers and select a customer. You will need to ensure that the customer record contains a Contact with a valid email address and in Invitations tab use the invite button (envelope) to send an email invitation to your customer.