It is crazy that there is a hard limit of 20,000 SKUs, there needs to be an option for unlimited even if it's a different pricing tier as it understandably adds extra strain on DEAR servers.
Our business has been fortunate enough to boom as of recent and within less than 1yr of migrating to DEAR, however we are FAST approaching 20k SKUs and there seems to be nothing on the roadmap for an increase which will inevitably force us to jump ship to continue to grow.
Mark, Have you had any feedback on this?
Jonathan: no feedback from Dear yet, my previous direct conversations with them have always ended with them suggesting that we merge products that we no longer wish to have active. However I haven't test whether all the historical information is in tact within Dear reporting but it will definitely pose a problem over API integrations wanting to extract historical information since the product ID will no longer exist and there isn't exactly away to search historical product information.
My current solution has been to construct my own product database which keeps historical snapshots as fields change and then use that as a point of reference for integrations.
Unfortunately, moving to a cloud product was meant to remove the very need to build my own database and APIs for core systems.
Whoopsie Daisy: absolutely, 20,000 SKUs does not take long to reach for a retailer and if financial reporting is drawn from Dear for accurate COG figures and stock movement auditing, then there requires at least 7 years of data retention for tax purposes which is most definitely impossible for a retailer to achiever with a 20,000 SKU limit.