We use generic products and sell multiple items with the same SKU but different descriptions. We use the comment box to edit the details of each item. When creating quotes, these comments are brought over and this is the information the client goes off of.
The word template wraps the text in the comment box, however in DEAR the comments box runs off the page and makes viewing the details difficult.
We can expand the comment box size, however the text does not wrap to the size of the box, it seems to run the full width of the screen no matter what.