FAQs

Default solution folder, feel free to edit or delete it.

If my assembly has sub-assembly how it will look like on Finished Goods screen?
1. All products with BOMs and Auto-assembly switched on are represented by components in Finished Goods tasks. 2. All products with BOMs and Auto-assem...
Wed, 8 Mar, 2017 at 3:27 AM
Why is DEAR putting the invoice in the body of the email?
This is because you have uploaded an invoice template as an email template for the document. To have clear email body, please create empty a MS Word documen...
Fri, 17 Mar, 2017 at 2:52 AM
Multiple COGS entries
Q: We are unaware of these entries and when trying to trace through logs and attributes on the invoice attached in the screen shot there is a credit note an...
Sat, 25 Mar, 2017 at 1:10 AM
Unable to select the Batch Number re-entered through Stock Adjustment when using FIFO-Batch costing method.
Q: I had to perform a stock adjustment to input an old batch number that I found in the warehouse so I could use it in my next order. After I have complete...
Fri, 17 Mar, 2017 at 2:54 AM
Reporting FAQ
Q: I noticed this is not available anymore. can you confirm if this is an issue when reporting our sales from this format? We run Customer Orders by Product...
Fri, 24 Mar, 2017 at 12:46 AM
Subscription questions
Q: Is it possible to consolidate the monthly invoice(s) for Dear subscription into one?  A: Unfortunately it is not possible. You can have a copy of all...
Fri, 24 Mar, 2017 at 12:44 AM
How to process overpayments in Sales. (Xero)
We cannot send overpayments over to Xero. When a sale has an overpayment, handle all overpayments in Xero. Dear will download the payment of the invoice ...
Wed, 12 Apr, 2017 at 4:38 AM
Error: Error! Unknown op code for Conditional. Template do not work when field data includes special character like "
Special character like " break the data and cause error when printing document as explained in screen capture below,  Comment field in 2 line of Qu...
Wed, 18 Apr, 2018 at 1:42 AM
DEAR IP Address
In case if you need to configure your server hosting eCommerce stores or API clients to allow getting requests from DEAR, please use this IP address to whit...
Fri, 29 Jun, 2018 at 7:02 PM
QBO sync status shows COMPLETED but they are still 'Processing'
Processing error text means that DEAR tried to send the data to QuickBooks/Xero but failed to receive a response either due to server restart or due to some...
Mon, 24 Dec, 2018 at 2:41 PM