Unstock incorrectly received items
Incorrectly received items or whole shipments can have the payment removed from your accounts and unstocked from Inventory using a credit note. A credit note is considered a negative invoice. It is a way to amend the details of a purchase order or invoice after they have already been authorised.
To add a credit note for a part or whole shipment:
Navigate to Purchase -> View All.
Select the purchase order you wish to apply the credit note to.
Select the Credit Note tab of the purchase order.
Enter the credit note number and date as provided by your supplier.
Enter the credit note lines either:
Automatically - Copy from the stock received tab by clicking + Copy
Manually by clicking + Credit note line
If adding credit note lines automatically from stock received, remove any item lines that were correctly received. If the whole shipment needs to be unstocked, do not remove any lines.
In the Quantity field of the item line, enter the number of items that were incorrectly received.
You will be automatically prompted to Unstock the credit note items.
The incorrectly received items will be removed from your inventory and your accounts updated.