DEAR WMS FAQs

Q: I cannot scan product barcodes into the DEAR WMS app using my ScanSKU scanner. I have tried scanning barcodes from all areas within the app but without any success. My scanner is working with other apps – it only appears to fail with DEAR WMS.

A: Open the scanner application, set the output mode to Keyboard Mode, then try the operation again.


Q: How do I change the name of a register? I have reviewed the setup in integration, but the register name is greyed out and cannot be edited.

A: A register must be active before its name can be edited. To check if the register is active, go to the DEAR POS Integration page in DEAR Inventory, select the store with the register, then click the Outlets tab. Next, from the list of outlets, select the outlet to which the register is attached, then click the register name at the top. The register's details are then displayed to the right. If the Active button is set to Yes, the register is active. To edit the name, click the register name, make the required changes, then click SaveIf the Active button is set to No, toggle and set it to Yes first before proceeding with your changes.


Q: Do all individual devices need to be their own register? For example, if I have three devices, do I set them up as three separate registers?

A: Yes, each device must be set up as a separate register. This is the purpose of the Register module.


Q: We have a new iPad that we would like to use in one of our outlets. We downloaded the DEAR WMS mobile app, signed in, selected the main register, after which we were asked to enter a PIN. After entering the PIN, we encountered a message that states: 'Your PIN code is not unique. Please change your PIN code as soon as possible to prevent wrong logins.' Why is this so?

A: The warning message means that there is more than one user on the register with the same PIN. Try entering a different PIN to avoid this error message and continue with your new device setup.

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