Add support for Shopify's multiple locations feature

Hello DEAR,


Shopify announced their multiple location feature last summer (2018).  I am now seeing businesses need to this feature to be supported by DEAR.  Please add support for multi-location to the Shopify integration feature set.  I believe other inventory management systems have added this feature, so it is important for DEAR to add it in order to stay on parity with these other inventory management solutions.


Here is some background on it, including a specific one for app developers:


Thanks,

Stan

  • Isn't this it? 


    image


  • @Tim Richardson - Yes, I just noticed that, too.  Looks promising.  I am going to look into this.  Thanks!

  • The issue here is that the 'support' is extremely limited. With the exception of this one setting, there is nowhere else in the system where you can actually leverage the Shopify Location information to your advantage. Just a handful of thoughts on where you might need that info, but not be able to find it:


    1. If you are selling using Shopify POS and also online, it would be critical to know which orders came in through the website vs the POS....but DEAR doesn't differentiate online orders from POS orders, which means every POS order just shows up in the list of orders waiting to be fulfilled even though more than likely you let your customers walk out of the store with their purchased items when they buy at the POS. If DEAR would show you which Shopify Location the orders came through, you could manually 'fulfill' those orders in DEAR, but they won't allow you to see that info. Which means your POS orders are just sitting there in DEAR and inventory is not being adjusted accordingly. Additionally, your pick/pack team may try to fill those orders - wasting tons of time. Yes, you can see the DEAR location, but that doesn't help if you have more than one Shopify Location shipping from the same warehouse location.


    2. For the purpose of accounting reports, forget it. No easy way to identify which sales channel your orders came through. If you are using Shopify's Ebay integration, for example, those orders will just show up in DEAR with no way to differentiate them from your website orders. If you're like us, we handle accounting for our Ebay orders a fair bit differently than straight online retail sales.


    3. If you're trying to use DEAR's workflow automations it lets you choose from a wide variety of order conditions when establishing which orders will be put through the workflows you are creating - but for some reason they do not have SHOPIFY LOCATION as one of the order conditions you can work with. This would be tremendously helpful in several ways, including the ability to automate fulfillment of POS orders so that they aren't sitting there without properly impacting your available inventory.


    Those are just a few thoughts. DEAR is a good tool set, but they are really overstating things when they say they are Shopify integrated. It's in desperate need of a few small tweaks before it can be considered production ready.

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