I've helped a number of businesses integrate and customize Dear to better fit with their processes. I realise that many share the same challenges so I've created a website to address them.
Please visit http://ohdear.me for free extensions, tips and custom solutions. Its still work in process, but would love to get your feedback on how I can structure it to better help your business!
Tim this sounds awesome! I'll be checking out your page. We have already impelmented a few work arounds. Thanks for sharing your initiative.