Many product sellers want expert assistance getting started with their new DEAR subscription. And, DEAR has provided extra support to new customers for many years. Since we are frequently asked for these services, we are providing several options for our new customers to pick from. We also know that when customers effectively configure and learn DEAR, they are likely to be successful and satisfied with their move to DEAR.
We’re introducing 3 new implementation plans as well as additional onboarding services for those customers who wish to use them, as visible on the DEAR Pricing Page.
Prerequisites:
- Available in all regions except the US
Table of Content:
Implementation and onboarding plans and pricing
We’re introducing 3 new implementation plans: Focused, Standard, and Comprehensive are shown on the DEAR pricing page in all regions except the US. To view this page, tap the World icon not the US flag icon.
Please see the DEAR Pricing Page for up to date information about what is included in each plan and current pricing.
Adding onboarding plans to your subscription
The onboarding service is available on the My Subscription page in your DEAR Account. Payment can be made via credit card or bank transfer in the same way as adding an upgrade to your subscription. Once payment has been made, an email with an invoice attached will be sent to the onboarding manager, who will contact the customer for the next steps. The onboarding manager will contact the customer to confirm the date and time of onboarding training.
Invoices for onboarding plans will be stored in the Payment History section of your organisation's My Subscription page.
FAQs
Why are we introducing these plans and paid implementation services?
Many of our customers want expert assistance getting started with their new DEAR subscription. Since we are frequently asked for these services, we are providing several standardised options for our new customers to pick from. We also know that when customers effectively configure and learn DEAR, they are more likely to be successful and satisfied with their move to DEAR.
Are these plans available to new customers in the US and Canada?
No. These plans will be introduced later on for customers in these countries, either later in 2022 or early in 2023.
Are in-person onboarding services available?
No. All of these implementation plans include ONLY remote assistance via Zoom meetings.
Is it possible to buy custom onboarding services?
No. We are only offering the services described in the DEAR Pricing Plan page.