Use Sales channel order number as Dear order number.

started a topic 9 months ago

It's not the worst having it as the reference number. But not having the original sales channel number not go through to Shipstation is the worst. I don't want different numbers used for the same order. If a customer calls with an order number and I go straight to Shipstation to see if it has shipped, I wont be able to find it cause Dear uses the invoice number. Dear doesn't use the Sales channel number for fear of duplicate numbers. But that should be my choice and my risk to take on. Other software's allow it. They warn you it could create duplicates but they still allow it. Even if it used the sales channel number but added a prefix to it would be fine.

  • There's two issues here. The first one is the sales order number that you referred to. The second one is that DEAR sends the invoice number to Shipstation. This one is odd in my opinion and probably affects everyone that uses the integration. It makes it difficult to identify an order in Shipstation.
Login or Signup to post a comment
Log in or Sign up to post a comment