Shopify Exchanges - Updated Shopify Process needs to Sync to Dear

started a topic 25 days ago

Shopify changed their exchange process last month. Now any exchanges done in Shopify are done against the original sale. Previously Shopify created a new order which was 'paid for' by an exchange credit generated from the original order.

As such, exchanges now done in Shopify (including Shopify POS) don't sync correctly with Dear. Any returned items are credited and re-stocked accordingly in Dear. However there is no record whatsoever in Dear of any new items that are taken in the exchange. This obviously has a massive impact on stock and has to be completed manually in Dear. This is not a feasible solution.

Please can Dear fully integrate with Shopify's new exchange process, in a similar way to how it processes exchanges via Vend and Dear POS.

1 person likes this idea
  • Agree, we do exchanges differently though, we do them in Dear, but they also don't sync with the customers order in Shopify, which would be useful to have client order updates. Happy to change how we do things, but wherever the exchange is instigated, it needs to be sunk with the other platform.

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