Customise Email Sender

started a topic about 1 year ago

The current options for customising email sender aren't sufficient. You can either configure to send from one address or from the user that is logged in. We have email addresses by functional area so need to configure the Dear emails to be sent by that functional area (e.g. orders@, accounts@, purchasing@ etc.) If we configure to show the sender as the logged-in user then you have multiple people trying to log in with the same user account, which isn't possible.

This could either be configured in the General Settings, so that Purchase Tasks are assigned to one sender and Sales Tasks to another. Or for even better control over Senders these should be configured on the Email Templates, the same way recipients are.

2 people like this idea
  • I have logged the same issue before. We are struggling with the same issue here. We have resorted to all going from our sales email address then all return emails have to be forwarded to the correct department. As suggested this needs to be selectable on template, so each type of document goes from the correct address.
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2 people like this idea
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