Ability to choose custom field mappings for ShipStation

started a topic 3 months ago

Hi Support,

We are trying to build automation rules in ShipStation wherein we can pick the value from a field on the Dear sale order and put that into the Custom field 3 in ShipStation and assign a Ship From location based on this value. For example, if the Custom Field 3 = 'Melbourne', we would set up an automation rule to make the Ship From location = Melbourne. (in ShipStation)

But, we cannot seem to find how the custom field 3 is mapped with Dear Systems Sale Order. We have analysed carefully and found out that custom field 1 = order reference # and custom field 2 = Sales Rep name.


Interestingly, for a Shopify store setup, ShipStation does provide us with a choice to map custom fields:



But it is not the case with Dear systems. Please check screenshots for reference:


This integration was built by Dear and we don't know which field can be used to send data to custom field 3. Please allow greater flexibility regarding this, thanks!

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