How to fulfill a cancelled order once a credit note is issued?
When a sale has been made and paid for but the customer cancels the order before the item arrives in stock, how do you then complete/fulfill the order after the credit note has been processed? I have refunded the order and balanced it as a credit note, but the item is still showing as allocated to the customer in availability. It won't let me close the order and I can't fulfill it because the item is unavailable. Any help on how to close this order would be greatly appreciated.
I've found that if you convert the sale to an advanced sale, you have the option to mark it as fulfilled/closed without having to actually pick/pack/ship. Hope that helps!
Hi Morgan, thanks so much for you response! I tried what you said, and now the product is showing in product availability as -1 allocated to this customer. Do you have any advice on what to do from here?
In the advanced sale. Select the drop down beside the sale number. Then select Mark As Fufilled or Closed. That will release the product availability