How to fulfill a cancelled order once a credit note is issued?
When a sale has been made and paid for but the customer cancels the order before the item arrives in stock, how do you then complete/fulfill the order after the credit note has been processed? I have refunded the order and balanced it as a credit note, but the item is still showing as allocated to the customer in availability. It won't let me close the order and I can't fulfill it because the item is unavailable. Any help on how to close this order would be greatly appreciated.