System improvements process

started a topic over 2 years ago

Just thought I would let other Users know that I messaged DEAR and said the following.

Better Communication on the Forums by Dear staff. Explaining the likelihood of comment getting traction or ask probing questions to gain a better idea of what is needed. Keep in mind some Users do not use this platform and there for the numbers used to gauge interest well be skewed. A better UX engagement process is needed. Some people don’t comment and just put up with situation until they get sick of it and then leave. Showing “indifference” is the #1 reason Customers leave 
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4 people like this idea
  • Hello Rach,

    We do apologize is if this has not been happening from our side. It will be better monitored now.

    Thank you for the valuable feedback!

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