B2B Portal Show Available Quantity Behaviour with Changes in Back Order Permission

started a topic 10 months ago

In the B2B Portal Settings it is possible to set Show Available Quantity to one of three states: Hide, Show In/Out Stock and Show Quantity.

These appear to be working as expected if Back Orders are allowed. However, if a company does NOT want to allow back orders (which we do not) but does want customers to be able to see that products are either in or out of stock (which we do) the system instead hides any product where available stock is zero.

It seems to me that the behaviour should be that the product is shown at all times (with the relevant information - show In or out of stock or showing quantity - but is not able to be added to the cart. This allows companies (like ours and I feel sure many others) that never want to take back orders to be able to show the entire product catalog. 

Without this behaviour customers have no way of knowing whether the lack of a visible product indicates that it longer exists or that it is out of stock.

For us this is a critical part of the B2B and I am hoping that others feel the same way and that it is a relatively simple implementation.

Many thanks for your consideration

2 people like this idea
  • This is also critical for my company. 

    We need to be able to show customers all current products on the B2B, but do not want back-orders to be placed unless we have confirmed stock numbers incoming ie a purchase order on Dear which makes a product show 'coming soon'.

    Hiding out of stock products results in confusion, calls and emails to check validity of products and delivery dates.

    We need to have the option to show out of stock products, but with no function to place orders.

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