Paying for higher level of support

It would be great if we had an Account Manager or the same 1 or 2 people at DEAR that we could speak to about some of the issues / problems we are trying to solve. We have found with our more complex issues, where we submit a ticket, these issues are shared between multiple people and there's quite a bit of back and forth as a result. If we had 1 or 2 of the same people that could help us with our issues then it would save a lot of this time and likely result in solutions that are more relevant for us. We are willing to pay for a higher level of support or on an hourly basis for this as the issues occur. Is this something that DEAR could look into?