Apply credit note in Xero that also applies in DEAR

started a topic 9 months ago

When we apply a credit note to an invoice in Xero, this does not apply against the invoice in DEAR. Therefore, invoices in DEAR appear unpaid or partially paid in both the DEAR back end and the B2B portal, while they appear paid in Xero. Is there a way to fix this? Overpayments that are applied in Xero do apply to invoices in DEAR, so it would be great if credit notes applied in Xero could flow back to DEAR in the same way.

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