Implemented Automatic Credit Hold
Hello, It is great that Dear will automatically place a customer on credit hold when "if their credit limit has been exceeded AND they have an outstanding overdue payment". IT would however be much better (actually provide a function for my business) if the logic was OR . That is to say, that the auto credit hold will come on if either the credit $ limit OR the credit days have been reached rather than both.
It's a very good point Richard, and has been discussed a little in this Feature request: https://support.dearsystems.com/support/discussions/topics/11000014606
Dear have marked it as Implemented a few months ago, however as you can see from the comments since, there's many organisations who are requesting it to be changed to the OR logic you've outlined
Hi All,
We are happy to announce that this feature has now been developed and available in Production.
Please find the release note here: https://dearsystems.com/new-release-17th-may-2020/
Best Regards,
Heshan - DEAR Systems
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