Random Sales Rep created against customer via eCommerce Integrations

started a topic about 1 year ago

Currently when an eCommerce integration needs to create a new Customer it will automatically setup a new customer record and associate a Sales Rep against them at random. (Confirmed in Support ticket: 133546)

The Sales Rep against a Customer record is 1) not required and 2) Should at least match the Sales Rep selected in the eCommerce settings.

2 people like this idea
  • I have issues with this also, the Sales Representative being assigned to account set up automatically from eCommerce is not linking with the initial order placed - it is selecting another Sales Representative randomly. 

    This is very inconvenient if I need to print a report of accounts per Sales Representatives - as it will be incorrect as any new eCommerce  accounts are assigned to the incorrect Sales Representative.

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