Refunding and "restocking" an order for a product which was never sent out (due to lack of stock)

We take pre-orders on our website and sometimes customers change their mind before we have had the chance to dispatch the goods. Dear is not dealing with this case well at all. You can't credit an item which has not been dispatched, but if you don't have in stock, well you can't send it out! So you either have to do a stock adjustment or you have to re-create a service sale with the item as a service and not a product and apply the payment and refund to this new sale. The original sale needs to be voided.

I find this a waste of time, does anyone have had a similar problem?

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