Repair / service management
Has anyone got a good solution for managing repairs? I'm looking for a better way to manage the repair requirements and for users to add comments to a repair / sale.
Currently we have a custom script which allows us to create a "return authorisation" . This creates a unique SKU that we can sell a customer (and thus their sale won't come up in 'ready to pick' until we receive their repair) and a PO for this SKU.
What I'd like to do is have some custom fields that we can use to capture requirements, and ideally a way of users adding notes to the repair as different aspects are completed.
We already use the Additional Attributes for a Sale so we can't use these.
One option is to have a link in DEAR to an external google doc to keep track of all this but that seems a little clunky. Are there any good repair management systems or modules which will integrate well with DEAR? Any other ideas?