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Support chat widget in POS & WMS to contact DEAR Support quickly

started a topic about 3 years ago

Would you like to have the Support chat widget intergraded on POS & WMS ?


Icon like this on the bottom right corner.



Upon clicking the above icon; within POS & WMS you will be able to chat with DEAR Support to request for support, escalate problems, query about certain functionality. 



Please up vote or comment if you think its needed. 


10 people like this idea
  • HI Rodney I think its a great idea, especially if the support received via the chat is within expected web chat times, I.e. 30-60 seconds if support team is online. Are you only planning it on the POS & WMS apps? Is it possible for the main Dear browser-based module as well? That would be super!
  • While I like this idea, I would like to be able to turn it off, otherwise I'm going to have 23 staff constantly pestering Dear Support for small things they possibly can't help with and/or aren't really a priority.

    An option for Admins Only, and and option for completely disable.


    2 people like this
  • Yes, please.

  • I agree with Braydan on this, I think it would be better to internalise your ticketing system in order to filter out false cases... 


    Regards,


    Chris 

  • Definitely would be amazing. - agree that Admins only “or selfies users “ otherwise every dear user will be asking questions all day long.
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  • Good Information thanks for sharing retro bowl

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