Ability to receive incorrect items

started a topic over 2 years ago

It would be very useful to be able to receive items which are delivered incorrectly, and therefore differ from the purchase invoice. 

If there is a long lead time between stock being dispatched, and received, by the time the stock is checked on arrival, deposits have likely been paid and synced to accounting software.

Currently the only way to deal with this is to undo the Purchase, go back to the original order and alter it. However, this a) distorts history and b) is a nightmare if everything is already synced, and multiple payments have been made.


8 people like this idea
  • also allow the ability to amend delivery quantities/prices after receipt and after some product has been invoiced.. currently all related transactions must be undone if any change to the receipted stock is required.

    6 people like this
  • This would be very useful in our business.

    2 people like this
  • I am surprised dear does not allow for this currently. It is quite normal for a location to receive a different quantity than what was invoiced by a supplier. In our case ( as an importer) the invoices may have been paid a month before the discrepancy is determined at receipt. There is a need to be able to receive in what goods you have been delivered at the factory floor asap. We cannot change the invoice/order as that has been issued and paid and processed through accounting software. The difference between the invoice and receipt should then be dealt with as a posting to the account or an receipt overs/unders (much like the credit process).  Can anyone on this forum who has a similar situation where received quantity is different from invoiced quantity please describe how they deal with this?

    3 people like this
  • Many businesses could use this.  The Purchase Order and the receipt of the actual goods can often be different.  Greater quantities than the original PO and sometimes even different SKUs.  While I understand the importance of DEAR checking the receiving against the original purchase order, there should be a way to overcome this.

    2 people like this
  • Hello. Maybe one of you guys can clarifiy this for me. I'm having the exact opposite issue of the one you are describing.

    When I have a Purchase Order created and ready to be received, I have noticed that if I accidentally type in or scan the wrong item or items, DEAR doesn't balk at all. I can 'receive' as many wrong items as I would like without a single hiccup.

    This is a real concern for me. I need to know that if my warehouse crew - or DEAR - tells me a PO has been successfully received that it has actually been received with the correct matching items.

    So I was really surprised to find this thread with you all talking about how DEAR won't allow you to receive the wrong skus or additional quantities, but I'm finding that I have no way to stop my crew from doing exactly that!

    Are these settings somewhere to lock this down? I really need to be able to trust that DEAR is insuring the accuracy of my PO receipts. Please help if you can! I want to have the same problem you are having!!

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