Subscriptions

Q: Is it possible to consolidate the monthly invoice(s) for my DEAR subscriptions into one? Where can I download my monthly invoice?

A: Unfortunately, it is not possible. You can have a copy of all your invoices by clicking My Account on the top right, then clicking My Subscription. Scroll down to the Payment History section, where you can download your invoices if needed.  


Q: If I have a company on the previous, cheaper DEAR subscription, am I eligible to move the newer subscriptions to the price tier of the earlier one?

A: Unfortunately, no. The current subscription fee will apply when you upgrade to a paid subscription.


Q: I've already cancelled DEAR POS as an add-on. I see that I am still being charged the monthly fee. I would like this removed from my account.


A: Your subscription is still valid and active with DEAR. Go to Integrations > DEAR POS and disconnect your account so that the payment won't be charged on your side.

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