Question: My products from Xero won't sync to DEAR.

Answer: Possible causes products are not pulled from Xero:

1.  Products are not pulled from Xero if "Load items from Xero" is not checked on the Integration --> Xero.


2. Items loading from Xero will only for for items updated since last sync with Xero. To be able to pull products prior to last sync with Xero, go to Integration > Xero > Sync History/Review > and click 'Load historical transactions' button to bring in the inventory list. Please specify the starting date before the products were created in Xero.