Returning a Sale


  • See DEAR POS - Getting Started and Information

You can only complete a return on fully paid sales (including fully paid on Account Sales and layby sales). A return will not be processed on Open on Account or layby sales OR existing return transactions.

To process a return:  

  1. Navigate to Sell > Sales History screen 
  2. Select the sale you would like to return. 

    NOTE:   You can locate the sale by typing in receipt number or customer name in the search bar.

  1. Once the sale is located, click Return to continue.

  2. Click on Refund & Continue 

NOTE: If there is no customer attached to the original sale, you will be asked to add a customer to the return here. Add a             generic customer if you wish to process random returns.

  1. Choose if you want to refund cash or give store credit.
    NOTE:  if the amount was paid by credit card you will have the credit card refund option available.

  1. Once Refund is processed you will get a confirmation message as per below.

DEAR POS refund without an initial receipt

This feature is implemented to allow the system users to be able to refund products for historical sales that have already been actioned before they started using DEAR POS, also for the current users of DEAR who have historical sales before this feature was implemented.

The key feature is to allow the User/Cashier to generate a refund without an existing sale. In order to do so, the User/Cashier should be able to add product/s first and thereafter generate the refund and check out by himself. 

NOTE: The refund will be transparent to any DEAR level User and will NOT have an impact on real-time money flows.

Setting refund without an Initial receipt.

In order to perform a standalone refund, the user/cashier should,

  1. Navigate to Order history form in DEAR POS > Click on 'No receipt refund'
  2. Enter Receipt Number > Continue

       3. Thereafter, The user/cashier will be directed to a page where the user/cashier will require to add the required                       product/s to be refunded. 


       4. Confirm.