Handling Exchanges on a Sale in DEAR POS


DEAR POS allows customers to exchange an item multiple times. During exchanges, the price of the product that is being exchanged shows up as a negative on the total order price. 


Prerequisites


To process an exchange:

  1. Navigate to Sell > Sales History screen.
  2. Select the sale you would like to exchange.


    You can also look for the sale by entering the Receipt Number or Customer Name on the search bar.


  1. Once the sale is located, click Return to continue.
  2. Click Exchange.


  1. The item(s) you want to exchange will now appear on the checkout screen as a negative. 
  2. Find the item you want to exchange for the old item, and add it to the sale.
  3. Click Pay.


  1. Choose the Payment method and finalize the sale.



NOTE: Once an  Exchange has been processed in DEAR POS, a new fulfillment will be processed in the Advanced Sale Module, which will automatically complete the Pick, Pack, Ship process.