Handling Exchanges on a Sale in POS for PC or MAC


  • See DEAR POS - Getting Started and Information

To process a exchange:

  1. Navigate to Sell > Sales History screen
  2. Select the sale you would like to exchange. NOTE:   You can locate sale by typing in the Receipt Number or Customer Name in the search bar


  1. Once the sale is located, click Return to continue
  2. Click Exchange

  1. The item(s) you want to exchange will now appear on the checkout screen as a negative. 
  2. Find the item you want to exchange for the old item, and add it to the sale
  3. Click Pay

  1. Choose the Payment method and finalise the sale.