Feature Request and Inquiries - DEAR to Magento

HI DEAR Team! We are currently in progress by using your service together with our e-commerce site. Though, can you help us with our concerns :

  • Is DEAR System supporting Magento 2?
  • How do we import/export Product Families? Because from there we should be able to extract the product names and their details. What actually we will have in the Products module are our variants.How syncing of images from DEAR to Magento?
  • How do we link products into its product family? Is it automatic that if we have the same SKU / product code it will get connected?
  • How we can update details simultaneously of product family and products module to Magento.
  • Let’s say we create or delete a new attribute in product Module in DEAR, is there any way there would be no manual modification in our Magento site?
  • Is CRON Jobs possible inside the DEAR System. Our purpose here is to create and link API also coming from our Magento site since we are encountering issues with automation. I actually tried the Task Settings > Calendar / Workflow / and Task Categories, but nothing from here caters this feature.
Hoping to hear from you soon.

  • Any update on this ticket?

  • Hi Jomar Agbon,

    Thank you for contacting DEAR Support.


    Kindly check our responses below:

    Is DEAR System supporting Magento 2?   > This is currently not available, but our development team is already working on this integration and will be ready in a month.


    How do we import/export Product Families? Because from there we should be able to extract the product names and their details. What actually we will have in the Products module are our variants.  > You can use the Inventory List CSV file to Import products/families.  There are fields/columns in that CSV file where you can set up the products as belongign to a family.  You may click on the + sign button to learn more details on what values to enter on those fields.


    Also, what we can suggest is to manually create 1 family in Dear, and you can follow this article in creating a product family in Dear http://support.dearsystems.com/support/solutions/articles/11000035365-product-families .  Then you may Export the Inventory List, and follow or use as a guide the set up of that family in that file, as you add up other families through the CSV file.  Save the file and import back to Dear.


    How syncing of images from DEAR to Magento?   > If you have the products on Dear and you list them to Magento, then the images from Dear will be pushed to Magento provided that there's no default image to your products yet in Magento.  If you have them in Magento, and you load them into Dear, then those will also be reflected in Dear.


    How do we link products into its product family? Is it automatic that if we have the same SKU / product code it will get connected?   > If you have created a family in Dear and you list this family, then the variants will be reflected under a family in Magento as well.  If you have a SKU in Dear and that SKU is also existing in Magento then the products will be linked once you Load products from Magento or List products from Dear to Magento.


    How we can update details simultaneously of product family and products module to Magento.   > You can update the product family details and save.  And you will have to List the changes from Dear to Magento so that the Magento products will be updated.


    Let’s say we create or delete a new attribute in product Module in DEAR, is there any way there would be no manual modification in our Magento site?   > Kindly clarify what you mean by attribute, do you mean the additional attributes field in Dear?  If so, this field in Dear does not get pushed to Magento.


    Is CRON Jobs possible inside the DEAR System. Our purpose here is to create and link API also coming from our Magento site since we are encountering issues with automation. I actually tried the Task Settings > Calendar / Workflow / and Task Categories, but nothing from here caters this feature.  > Unfortunately, we don't integrate with this system.  We can only provide our API endpoints which you and your developers can check if they are able to create your needed program https://dearinventory.docs.apiary.io/#


    Also, below are resources which might be helpful for other future concerns:


    Sincerely, 

    The DEAR Support Team

Login or Signup to post a comment