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is anyone using dear wms we need help urgently with dear wms and dear doesnt help

is anyone using dear wms we need help urgently with dear wms and dear doesn't seem to have time for this . I think Dear has grown quite a lot and they dont care anymore so i guess i am on my own to seek help from this forum. I have put in numerous request and it has been about couple of weeks but can't get anywhere. there is little to no info available online as well. 


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