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Intermittent performance issues - Are we the only ones?

From time to time over the past few months we have massive slow-downs with the DEAR application.  Most often this results in the three blue dots after "authorising" or some other action on an SO / PO.

I've filed support tickets in the past and have always been told that the issue has been resolved, however the intermittent issues continue.  

This is obviously frustrating when we use DEAR as a key part of our workflow.

I'm 99% sure the issue isn't at our end or with our connection as other websites load and the API still functions, but are others experiencing the same thing?

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Yes, some processes in DEAR such as pick, pack, ship and invoice/payment authorisation have taken a while to authorise in some cases over the last month or so.

We had an order recently where the pick authorised in about 5 seconds, but the pack took nearly 2 minutes to authorise. Was trying to resist hitting the refresh or back button to check the system hadn't stalled.

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