We are currently programming all of our email templates, and we would like to be able to capture the customer contact's first name only. At present there is no way of amending the mail merge field to do this, and we feel that sending an email to their full name is quite impersonal for our business operation. Its fine if you are doing emails individually the challenge comes into play when you want to use the bulk email facility.
Dear John Smith, and we would like Dear John
Please can this be put into the development plan.