Please let us know how we can improve DEAR POS.
We are enjoying DEAR POS and we believe that it will help keep our inventory straight since we will not be using a 3rd party system. We have 6 brick and mortar stores, 4 online retail stores, and full production and DEAR Inventory helps to keep everything tracked and accurate, so we are excited to get our stores using it as well. However, these issues are holding up our transition to DEAR POS full time. They are in order from most important to less important to our needs.
-More Credit Card Payment options: It appears Square is the only payment integrations DEAR POS supports. We have Dejavoo terminals and it would be expensive to get new payment terminals.
-Ability to Import Previous Loyalty: We appreciate that there is loyalty function built into DEAR POS, but we need the ability to bring out loyalty from our other POS system.
-Gift Card function
-Better Search engine: Being able to use Key words and have it bring up every product with that keyword. Also when searching an Item the ability to have more than 10 products show up in the search. A scrollable search screen would be sufficient.
Scanner integration. When you try to set up the scanner it appears that the screen in incomplete. We do not have any barcodes show up when we go to scanner set-up.
Allow for cash drawer functionality in API when using any printer.
Please add a payment option for EFT
Add ability to view stock available for given location each product, similar to how it works when entering an order directly into DEAR.
Please add a payment type for EFT
Please allow adding/editing customer tags within the POS
Please allow services to be listed on the POS so that we can charge our customer for our knife sharpening services or other services.
Slow to respond when changing users
Slow to respond on iPAD when typing in the PIN
No customisation of payment options – like bank deposits Initial quick key load does not load the images
Cash ups are still only by user, not by register – all of our clients run retail outlets with a cash drawer, and need to cash up based on this
No credit card payment type distribution to separate GL accounts for each register
Reporting required on payment type split over outlet or register
Reporting required on register closures
Customer details – all fields are mandatory – not great for capturing only relevant information
Would love to be able to use the POS as a trade show order taking platform similar to what is currently done by Handshake.
There's no product pickup at a trade show - just barcoded samples on display and customers ordering those samples for a future delivery date. The system needs to be able to pull up a prior customer from the list or be able to quickly add a new one then add products and quantities by scanning the product's barcode before finally sending an order acknowledgment to the customer. Payment processing is done when the order is fulfilled so not very important.
Can anyone suggest if the POS can handle something like this and what the workflow would look like?