I have sales/invoices that I have recorded payment against however due to currency/exchange rate a "realised" figure will appear under the payment/balance.
As a result the sale/invoice line does not appear as COMPLETE on the dashboard but in fact the invoice is no longer outstanding.
How can I change the status to complete?
Also some invoice are "complete" as they were unable to be synced to XERO (after about 50 tries) and I did a spend in XERO. How do I again close these to COMPLETE.
3rd ticket now up with DEAR team - waiting on advice.
Bernadette did you find a solution for this, or are you still waiting on Dear to Advise?