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How to manually close invoices that still appear open on dashboard when finished

I have sales/invoices that I have recorded payment against however due to currency/exchange rate a "realised" figure will appear under the payment/balance.


As a result the sale/invoice line does not appear as COMPLETE on the dashboard but in fact the invoice is no longer outstanding.


How can I change the status to complete?


Also some invoice are "complete" as they were unable to be synced to XERO (after about 50 tries) and I did a spend in XERO. How do I again close these to COMPLETE.


3rd ticket now up with DEAR team - waiting on advice.

1 Comment

Bernadette did you find a solution for this, or are you still waiting on Dear to Advise?

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