Our team is in need of a solution for automatic price overrides for customers on specific items. For almost every customer we have negotiated prices on several items. If they are invoiced mistakenly for the list price instead of the negotiated price they get very upset and we have almost lost business over it.
The current system for making discounts is time consuming and does not work properly. The discount is either applied to all customers for that item or someone forgets to hit the discount button.
What we propose is a way to add/edit price overrides for specific SKU's in the customer profile that automatically occur when invoicing to limit any human error.