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Have an "Items on Backorder" section on the Invoice

started a topic over 9 years ago

Rather than stating what items are backordered on a separate document that also needs to be emailed to the client 
Having a table on the Invoice stating what items have been placed on backorder would eliminate an extra step in the process


37 people like this idea
  • Hi, can someone please confirm if this became possible? I'm facing the exact same problem, wanting to put backordered stock onto delivery dockets. 

  • Hi is this only relevant to items physically placed on back order due to no stock? im looking for how to show the customer what items are left to be filled as they may be being shipped from a different warehouse, so technically according to dear the items are not on back order. 

    we just need another table on the invoice below the items that are being invoiced that list items not yet packed, so customer knows the items are coming.

    please its a function that should be available 

  • Hi Please could someone advise how to do this , even with simple order we split. Or is this an old forum and on guises already. Please help if anyone is reading this thread. Thanks
  • Hi, can someone point me to how to use this? We'd like to show backordered items on the packing list so the receiver can see what they are receiving v what is still on backorder.

  • Hi, what's going on with this? Need to show customers what is not yet filled, on the same document as the invoice (or the packing slip). 

  • Simon, I'm keen to try this. This would be of interest to most of my clients. You mentioned making contact; how do we do this? My phone is +61 423091732 


  • HI All,


    Thank you for your feedback and suggestions.


    We recently introduced some enhancements to existing functionality, a new table was created to show backordered items on a customer invoice. Please note at this stage it does not cover all possible scenarios.


    The following is covered:


    1. All items on order are invoiced however the order is only partially shipped (supported in both Standard and Advanced Sale modules). The backorder column on invoice lines will show items on backorder.


    2. Only items being shipped are invoiced (supported only in Standard Sale module via Split Order option at both Order and Pick stages). Newly created table will need to be added to your invoice template in order to show backordered items which are on the split order).


    We are working on further enhancements to the Advanced Sale module to allow backordered items to show in a separate table on customer invoice.


    If your scenario is covered by existing functionality we would be glad to help you modify your invoice templates to include backordered items. If your scenario is not currently covered we ask you to please wait a little longer while we enhance the new sale module.


    Happy to discuss this with anyone in person via a phone or skype call.


    Thank you






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  • I vote for this, but it's just one vote. What about the clients we lose because of this? It's hard to make lost clients visible in this forum, but I'm pretty sure (90%) I'm going to lose my second one ('lost' as in after Dear evaluation, they will not proceed and this is the only showstopper they have). Such a shame. Personally, I'm writing a query to at least provide some visibility because I'm a bit over this problem. 


  • Bump. This is really a horrible gap, the only part of Dear which embarrasses me when recommending it or training for it.

  • 'Multiple fulfillments' is Planned for 15/03/2016 (which means it is late) and it will offer "Multiple pick, pack and ship tasks for single sales invoice/order". I assume this will involve a new table structure since this logic can only work if there is a connection between the original order quantity and what has been shipped so far; hopefully it will help with many aspects of backorder communication to customers. 


  • The printed invoice (template) can be customized to flag lines that are on back order. I can find no way to view this when making out the sale however.

  • Please add a column showing which lines are on back order when making out a sale - not simply the whole document.

  • Amazing that these platform that are so advanced in some ways are so behind in others.


    Sure is an eye opener for somebody who's been on MYOB for ever....


    It's a mistake to assume that the basic functionality you'd expect will be there when you start to use a new platform!

  • I talked to the founder of Unleashed last week. They also get this feedback since Unleashed has the same weakness. Hopefully the magical power of competition will work. 


    1 person likes this
  • Hi Simon, Are you working on an "Invoice First" option as part of the upgrade? Sure would save us a lot of time if we could go straight to the invoice stage, modify it as required, hold the stock until it's paid, and then pick, pack and send it! Cheers Duncan
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